Roots Hospitality Services
Cancellation & Refunds
Last updated: 28 October 2026
Before confirming a booking
Catering and customised gifting involve advance purchasing, staffing and production. Cancellation deadlines, advance requirements, rescheduling options and any cancellation charges must be stated in your written quotation or agreement before confirmation. This website does not set a universal cancellation charge.
Requesting a cancellation
Email admin@rootshospitalityservices.com with your booking reference, service date and requested change. A request is subject to written acknowledgement and the applicable booking terms. Costs already incurred and custom production may affect eligibility, subject to applicable law.
Refund handling
If a refund is approved, we will confirm the eligible amount, payment method and expected processing period in writing. Banking or payment-provider processing may add time. No payment or refund is processed by this website.
Service problems
Contact us promptly with the order reference and relevant details if goods arrive damaged, incorrect or a service does not match the agreement. We will review the issue and agree an appropriate remedy consistent with your contract and applicable rights.